Refund policy

Return & Refund Policy

At nbtpan.shop, we want you to feel confident when shopping with us.

Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return:

• The item must be unused and in its original condition.
• Original packaging must be included.
• Proof of purchase is required.

Non-Returnable Items

The following items are generally not eligible for return:

• Clearance or final-sale products
• Customized or personalized items
• Products that have been used or damaged after delivery

Refund Process

Once your return is received and inspected:

• We will notify you regarding the status of your refund.
• Approved refunds will be issued to the original payment method.
• Please allow 5–10 business days for refund processing.

Damaged or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Email: support@nbtpan.shop